Comments on: Verizon Finally Agrees to Follow Their Own Contract

By: Ashish

Ashish — Thu, 16 Sep 2010 20:26:29 +0000

@Ely Rosenstock
Ely, you had some serious patience and I admire your line of reasoning! But besides the ‘materially adverse effect’ clause, can one get out of a contract by moving out of the coverage area or even the country??

Appreciate your comment. Thanks.

By: Hohn

Hohn — Mon, 13 Apr 2009 17:35:40 +0000

Am downsizing my business and want to reduce my lines from 8 to 2 and Verizon wants me to pay them an ETF around $110 per line even though I told them I want to remain withing verizon. They insist on saying I gave an “oral agreement ” and said they sent me a note confirming that, yeh like I remember seeing that ?? I can’t get anywhere with them . Any help from anyone on this ??

By: Josh

Josh — Tue, 02 Dec 2008 23:18:01 +0000

I’m in the Army, and told them that I was in Iraq when the fee increase occurred. I told the lady that the soldiers and airmans relief act covered me from any change in contract while I am deployed. They turned off my phone instantly, and told me that they would get back to me later. I was also told that my early cancellation fee has been dismissed.

By: George

George — Fri, 19 Sep 2008 17:42:12 +0000

Congrats on winning the good fight. I’m a landline lubber myself, so I’ve never had to deal with those Early Termination Fees from Verizon. But I have had to deal with them on landlines and other utilities. The best defense against those BS fees is a change of residence.

Just curious – what do you think about mandatory binding arbitration clauses? This seems right up your alley: (tried to post a link but keep getting the message “discarded”)

By: mitch

mitch — Wed, 13 Aug 2008 22:53:00 +0000

I’m having the EXACT same issue. Any suggestions?

By: billy

billy — Wed, 13 Aug 2008 20:05:34 +0000

Hey Ely, thanks for this information. i have tried countless times with different calls to customer service reps. and their supervisors. i was never called back by two supervisors who had promised to get in touch with me. Long story short, i am being told that because a credit is being offered to my account, the adverse effect is erased and so i HAVE to continue service or pay ETF. I tried to explain how that credit was never part our our contract and i do not accept the credit but instead would like to simply end service. they’re having none of it, any advice? they also gave me an adress to Basking Ridge NJ to contact somebody by mail but that is just going to be an added delay and doesn’t seem worth it. i guess i’ll just keep trying new customer service reps…

By: Lisa

Lisa — Wed, 06 Aug 2008 04:26:54 +0000

Wish I would have had this knowledge handy a year ago when I left Sprint – I moved to a neighborhood with sparse coverage, etc etc. I have been a happy AllTel customer for the past 12 months, but now that they’ve announced plans to sell out to Verizon I will keep this information in my arsenal – Ely thanks for sharing and empowering the rest of us!!

By: Cookie

Cookie — Tue, 05 Aug 2008 21:59:59 +0000

I am currently trying to get out of my contract. I had two supervisors who blatantly told me they would not fix the charge. So I’ve filed a better business bureau report for shady practices, etc. They should be required to answer it so we will see what happens.

By: What to do About Early Termination Fees « Crastinate

What to do About Early Termination Fees « Crastinate — Mon, 04 Aug 2008 21:05:23 +0000

[...] truly locked rate regarding all fees that the carrier sets would stop people like me from jumping ship when small rates [...]

By: Jeremy

Jeremy — Sun, 03 Aug 2008 19:37:24 +0000

Our predicament is slightly different. We have phone service and wirless Internet service through Verizon. What if I only want to cancel the Internet but keep the phones? It seems the Internet is on the same form of contract.