Comments on: Cablevision Changes Their Promotion After the Product is Sold http://elyrosenstock.com/2008/12/30/cablevision-changes-their-promotion-after-the-product-is-sold/?utm_source=rss&utm_medium=rss&utm_campaign=cablevision-changes-their-promotion-after-the-product-is-sold Formerly Crastinate.com Wed, 02 Nov 2011 19:23:59 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Andrew http://elyrosenstock.com/2008/12/30/cablevision-changes-their-promotion-after-the-product-is-sold/#comment-691 Andrew Thu, 10 Mar 2011 17:31:18 +0000 http://crastinate.com/?p=369#comment-691 I don’t think you’re overreacting one bit. On one hand I can see it from a business perspective if it went something like this; you create this promotion, project how much it will cost you and then when the numbers start pouring in the actual loss is much more dramatic then anticipated, then yes, something would have to be done to mitigate the loss. But if that is the case (and of course I don’t know that it is) it seems to me that it would be much better to amend the promotion in some way, so that the people who had it would still be benefiting and not feel cheated. That seems like the responsible course of action to me, simply putting the promotion on a chopping block does not. Hearing this kind of thing does make me appreciate DISH Network even more though. I’ve been an employee of DISH for some time now and have seen for myself the continuous efforts to improve the customer experience. Last year in the ACSI survey DISH was ranked highest in overall customer satisfaction among all cable and satellite TV providers and I’m proud to have had a small part in that. I don’t think you’re overreacting one bit. On one hand I can see it from a business perspective if it went something like this; you create this promotion, project how much it will cost you and then when the numbers start pouring in the actual loss is much more dramatic then anticipated, then yes, something would have to be done to mitigate the loss. But if that is the case (and of course I don’t know that it is) it seems to me that it would be much better to amend the promotion in some way, so that the people who had it would still be benefiting and not feel cheated. That seems like the responsible course of action to me, simply putting the promotion on a chopping block does not.
Hearing this kind of thing does make me appreciate DISH Network even more though. I’ve been an employee of DISH for some time now and have seen for myself the continuous efforts to improve the customer experience. Last year in the ACSI survey DISH was ranked highest in overall customer satisfaction among all cable and satellite TV providers and I’m proud to have had a small part in that.

]]> By: Chris http://elyrosenstock.com/2008/12/30/cablevision-changes-their-promotion-after-the-product-is-sold/#comment-690 Chris Thu, 31 Dec 2009 12:40:17 +0000 http://crastinate.com/?p=369#comment-690 You all better also watch your bills, my bill just jumped from $170. to $215 with out notice. When I called to complain I was told the $170 was a promotion, no one ever told me it was a promotion and they refuse to make any adjustments, and I have requested the optimum rewards countless times and all they do is yes me to death. At this point I am definately looking for a company who isn't so 'shady. You all better also watch your bills, my bill just jumped from $170. to $215 with out notice. When I called to complain I was told the $170 was a promotion, no one ever told me it was a promotion and they refuse to make any adjustments, and I have requested the optimum rewards countless times and all they do is yes me to death. At this point I am definately looking for a company who isn’t so ‘shady.

]]> By: Jon http://elyrosenstock.com/2008/12/30/cablevision-changes-their-promotion-after-the-product-is-sold/#comment-689 Jon Tue, 06 Jan 2009 19:48:06 +0000 http://crastinate.com/?p=369#comment-689 Be thankful that you're not using Time Warner. I was pushed so far by them that I actually issued a complaint to the Consumer Commision in NYC. Cablevision is far superior (though not great) to them. Be thankful that you’re not using Time Warner. I was pushed so far by them that I actually issued a complaint to the Consumer Commision in NYC. Cablevision is far superior (though not great) to them.

]]> By: K http://elyrosenstock.com/2008/12/30/cablevision-changes-their-promotion-after-the-product-is-sold/#comment-688 K Thu, 01 Jan 2009 17:51:29 +0000 http://crastinate.com/?p=369#comment-688 I have an issue as well. Yes it was an inconvenience and a disappointment, but you are correct to do this without notice is not good business practice. Since Optimum knows the e-mail addresses of their customers they could have sent out an e-mail as well. They chose not to. They chose to fill their seats. What I am most upset about are the teens who went expecting a free movie only to be turned away if they didn't have enough money to pay. So after their parents delivered them to the door, expecting they would be in the movies they walked around malls, streets and highways unsupervised. Parents are angry. Cablevision is not a good corporate citizen to have created this situation. Many kids were in trouble with their parents for their choice to take advantage of the situation and not call, other parents could not be reached not expecting a problem while they thought their kids were sitting in a movie with their phones turned off. I have an issue as well. Yes it was an inconvenience and a disappointment, but you are correct to do this without notice is not good business practice. Since Optimum knows the e-mail addresses of their customers they could have sent out an e-mail as well. They chose not to. They chose to fill their seats. What I am most upset about are the teens who went expecting a free movie only to be turned away if they didn’t have enough money to pay. So after their parents delivered them to the door, expecting they would be in the movies they walked around malls, streets and highways unsupervised. Parents are angry. Cablevision is not a good corporate citizen to have created this situation. Many kids were in trouble with their parents for their choice to take advantage of the situation and not call, other parents could not be reached not expecting a problem while they thought their kids were sitting in a movie with their phones turned off.

]]> By: Joseph Glass http://elyrosenstock.com/2008/12/30/cablevision-changes-their-promotion-after-the-product-is-sold/#comment-687 Joseph Glass Wed, 31 Dec 2008 17:43:11 +0000 http://crastinate.com/?p=369#comment-687 Ely - They did this last year too. I tried taking Debbie to a movie last year around X-mas and they said that the card was not valid that day, but at least offered the 50% off deal - woopy! Ely -

They did this last year too. I tried taking Debbie to a movie last year around X-mas and they said that the card was not valid that day, but at least offered the 50% off deal – woopy!

]]> By: Cablevision Calls Me About My Complaint « Crastinate http://elyrosenstock.com/2008/12/30/cablevision-changes-their-promotion-after-the-product-is-sold/#comment-686 Cablevision Calls Me About My Complaint « Crastinate Wed, 31 Dec 2008 14:50:46 +0000 http://crastinate.com/?p=369#comment-686 [...] my complaint email and are escalating my complaint to the Vice President of Cablevision. I had written yesterday about my disappointment with Cablevision’s recent promotion tactics. It seems that my [...] [...] my complaint email and are escalating my complaint to the Vice President of Cablevision. I had written yesterday about my disappointment with Cablevision’s recent promotion tactics. It seems that my [...]

]]> By: Ely Rosenstock http://elyrosenstock.com/2008/12/30/cablevision-changes-their-promotion-after-the-product-is-sold/#comment-685 Ely Rosenstock Tue, 30 Dec 2008 22:46:51 +0000 http://crastinate.com/?p=369#comment-685 I actually like Cablevision's service. I just don't like the way they dealt with this promotion that brings in lots of customers. Someone at Cablevision needs to get on the ball and communicate what is going on with their Optimum Rewards Card. I actually like Cablevision’s service. I just don’t like the way they dealt with this promotion that brings in lots of customers. Someone at Cablevision needs to get on the ball and communicate what is going on with their Optimum Rewards Card.

]]> By: Bill http://elyrosenstock.com/2008/12/30/cablevision-changes-their-promotion-after-the-product-is-sold/#comment-684 Bill Tue, 30 Dec 2008 19:06:00 +0000 http://crastinate.com/?p=369#comment-684 Fios? No one is better than Verizon and screwing you over, I hate cablevision with a passion but I guess they are the best out of 2 evil choices Fios? No one is better than Verizon and screwing you over, I hate cablevision with a passion but I guess they are the best out of 2 evil choices

]]> By: Kate http://elyrosenstock.com/2008/12/30/cablevision-changes-their-promotion-after-the-product-is-sold/#comment-683 Kate Tue, 30 Dec 2008 18:00:53 +0000 http://crastinate.com/?p=369#comment-683 I wish we could all switch to Fios. :) I wish we could all switch to Fios. :)

]]> By: Yvette http://elyrosenstock.com/2008/12/30/cablevision-changes-their-promotion-after-the-product-is-sold/#comment-682 Yvette Tue, 30 Dec 2008 17:43:39 +0000 http://crastinate.com/?p=369#comment-682 I completely agree! I completely agree!

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