Comments on: The Death of REAL Customer Service http://elyrosenstock.com/2009/07/21/the-death-of-real-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=the-death-of-real-customer-service Formerly Crastinate.com Wed, 02 Nov 2011 19:23:59 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Good Customer Service is Good Social Media Marketing » Techipedia | Tamar Weinberg http://elyrosenstock.com/2009/07/21/the-death-of-real-customer-service/#comment-794 Good Customer Service is Good Social Media Marketing » Techipedia | Tamar Weinberg Thu, 01 Jul 2010 12:43:30 +0000 http://crastinate.com/?p=836#comment-794 [...] Crastinate » The Death of REAL Customer Service [...] [...] Crastinate » The Death of REAL Customer Service [...]

]]> By: Ely Rosenstock http://elyrosenstock.com/2009/07/21/the-death-of-real-customer-service/#comment-793 Ely Rosenstock Tue, 11 Aug 2009 03:29:09 +0000 http://crastinate.com/?p=836#comment-793 <a href="#comment-4607" rel="nofollow">@Jon</a> I would agree with you but you don't know Jerome. If Jerome really had defective products then yes, he should seek retribution. Most of the time, however, there is no lifetime guarantee and the defect on the product is minor to the point that it's normal wear and tear. For example, the shoes I spoke about...he had them for 4 years. 4 YEARS! Of course they're going to wear out. I've had my dress shoes for 2 years and they're starting to look a little worn out. It's expected. If it was just this single example, I would say that maybe he has a point. He's been doing this, however, for years, with dozens, maybe hundreds of companies. I recently got together with him and he was giving me a list of places he has to write letters to and contact. It's statistically impossible for one person to have been the victim of SO many defective products. He's not a consumer watchdog. He's just a guy who takes advantage of a flaw in the customer service system. He's quite good at it too. I told him to start an anonymous blog about it. I think he'd get a huge following. If he does, I'll let you all know. @Jon

I would agree with you but you don’t know Jerome. If Jerome really had defective products then yes, he should seek retribution. Most of the time, however, there is no lifetime guarantee and the defect on the product is minor to the point that it’s normal wear and tear. For example, the shoes I spoke about…he had them for 4 years. 4 YEARS! Of course they’re going to wear out. I’ve had my dress shoes for 2 years and they’re starting to look a little worn out. It’s expected.

If it was just this single example, I would say that maybe he has a point. He’s been doing this, however, for years, with dozens, maybe hundreds of companies. I recently got together with him and he was giving me a list of places he has to write letters to and contact. It’s statistically impossible for one person to have been the victim of SO many defective products. He’s not a consumer watchdog. He’s just a guy who takes advantage of a flaw in the customer service system. He’s quite good at it too. I told him to start an anonymous blog about it. I think he’d get a huge following. If he does, I’ll let you all know.

]]> By: Jon http://elyrosenstock.com/2009/07/21/the-death-of-real-customer-service/#comment-792 Jon Mon, 10 Aug 2009 22:00:47 +0000 http://crastinate.com/?p=836#comment-792 You write "People are greedy and take advantage of big business (yes, big business is sometimes the victim)." I do not beleive Jerome is being greedy, as he is simply writing/calling/emailing legit claims against products which are defective or not up to par. Same as with Kyle's napsack. If a company claims to live up to a certain standard, they should, at any expense live up to it. I do not beleive the business is victim either. They choose to give Jerome and Kyle whatever compensation they see fit. It is their decision and they follow suite. Thhey can, as you say, simply ignore. THey do not do it for "attention", "media" etc., they do it because they feel Jerome and Kyle were let down and they want to compensate accordingly. Hey, the world we live in is an expensive one and if Jerome and Kyle can seek rightful remedies, why not? They are entitled to it. In addition, if a company claims "lifetime warranty/guaramtee" the fact that 99/100 people are dumb enough to not hold the company to it, is their own fault. Kyle with the napsack exercised that right. Jerome exerceised the right of a company's obligation to live up to a certain quality. You write “People are greedy and take advantage of big business (yes, big business is sometimes the victim).” I do not beleive Jerome is being greedy, as he is simply writing/calling/emailing legit claims against products which are defective or not up to par. Same as with Kyle’s napsack. If a company claims to live up to a certain standard, they should, at any expense live up to it. I do not beleive the business is victim either. They choose to give Jerome and Kyle whatever compensation they see fit. It is their decision and they follow suite. Thhey can, as you say, simply ignore. THey do not do it for “attention”, “media” etc., they do it because they feel Jerome and Kyle were let down and they want to compensate accordingly. Hey, the world we live in is an expensive one and if Jerome and Kyle can seek rightful remedies, why not? They are entitled to it. In addition, if a company claims “lifetime warranty/guaramtee” the fact that 99/100 people are dumb enough to not hold the company to it, is their own fault. Kyle with the napsack exercised that right. Jerome exerceised the right of a company’s obligation to live up to a certain quality.

]]> By: Justin Flitter http://elyrosenstock.com/2009/07/21/the-death-of-real-customer-service/#comment-791 Justin Flitter Mon, 03 Aug 2009 05:15:42 +0000 http://crastinate.com/?p=836#comment-791 Chances are that the $250 gift card more than paid for itself thanks to him and your blog post. Good karma like that all ways comes back :) Chances are that the $250 gift card more than paid for itself thanks to him and your blog post. Good karma like that all ways comes back :)

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